With today’s economic uncertainty, businesses are inclined to focus on the present instead of the future. The 3 horizons approach shows us how to prioritize the now, with an eye on growth.

CX in the the time of the DOGO

It's that time of year again for strategic planning, but so many people dread it. That is why I’ve reimagined the process to make it faster, more interactive, and, maybe even… fun.

Product Managers are the shiny unicorns of today’s tech world. But instead of hiring a Product Manager, here’s a fresh perspective.

Let's talk about parenting, umbilical cords, and tattoos—because why not? Here’s a Labor Day weekend edition of random musings

Is there a right way for businesses to “do sustainability?” What comes first, the chicken (business), the egg (environmental efforts), or the….consumer?

An inspiring immersive experience that blends digital and physical worlds, Planet Word in Washington DC is a hotbed of inspiration for retail. I can’t help but share a few fun imaginings.

AI is everywhere. It may feel tempting, or even urgent for organizations and brands to “get on it” now. But we need to shift the spotlight from tech as solution to tech as toolkit.

I’m jumping on the bandwagon to discuss the perceived “death of design-thinking,” brought on by the recent IDEO layoffs. A changed industry perhaps, but dead– no.

Does the word “experimentation” in a business context sense freak you out? If so, you’re not alone. But there are some key reasons that businesses, nonprofits and startups should apply this strategy.

Officially back from maternity leave and excited to be using my brain again. I’ve got some random musings about social media algorithms, revived fashion trends, butt mouth and lost food with Door Dash.